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1. General Information
We offer delivery of our products to all countries within the European Union. Once the devices are manufactured, they are delivered to our warehouse in Spain before being dispatched to customers across Europe.
The average delivery time to our warehouse in Spain is 20-30 days. This time includes manufacturing processes, packaging, and transport to the port or airport.
2. Delivery Phases
- Manufacturing and Packaging: Once the order is confirmed, the device is manufactured and thoroughly checked at the factory. This process usually takes between 5 and 10 days, depending on the production workload.
- Delivery to Spain: Transport from the factory to our warehouse in Spain takes approximately 15 to 20 days, including time for customs clearance and paperwork.
- Delivery to Customer within Europe: After arrival at our warehouse in Spain, we dispatch the order to the customer using reliable transport companies.
The delivery time to the customer depends on the country:
- Spain: 2-5 working days
- France, Germany, Italy: 3-7 working days
- Other EU countries: 5-10 working days
3. Possible Delays
- Please be aware that international shipments may experience delays due to weather conditions, holidays, or customs delays.
- We do our best to minimize delays and keep customers informed of the delivery status at every stage.
4. Order Tracking
- Once your order has been dispatched, we will provide you with a tracking number that will allow you to see where your item is.
- We partner with leading logistics companies to ensure fast, reliable delivery.
5. Questions & Support
- If you have any questions about shipping or need assistance, please contact our support team by email or phone.
Total Delivery Times by Country
| Country | Total Delivery Time |
|---|---|
| Spain | 22-35 days |
| France | 23-37 days |
| Germany | 23-37 days |
| Italy | 23-37 days |
| Portugal | 23-37 days |
| Netherlands | 24-38 days |
| Belgium | 24-38 days |
| Austria | 24-38 days |
| Sweden | 25-40 days |
| Denmark | 25-40 days |
| Finland | 25-40 days |
| Ireland | 25-40 days |
| Czech Republic | 25-40 days |
| Poland | 25-40 days |
| Hungary | 25-40 days |
| Romania | 25-40 days |
| Slovakia | 25-40 days |
Notes
- All lead times are in business days.
- Total delivery time includes time for production, transport, and order processing.
- Please be aware that delays may occur due to customs clearance or other unforeseen factors.